WHERE CAN I FIND CIVILIZED SASQUATCH PRODUCTS?
You can find all of our products on our online store, as well as in our authorized retailers (look under stockist tab).
WHO MAKES YOUR PRODUCTS?
We do! With the exception of our accessories we produce all of our products our selves. This ensures a higher quality and non toxic product that is safe for you and the environment. While natural products can’t be as cheap as conventional products since they contain higher quality ingredients overall, we offer reasonable pricing by providing the lowest markup possible while not sacrificing the quality of ingredients used.
WHERE ARE YOUR PRODUCTS MADE?
We hand craft all of our grooming products in Kelowna and we use local artisans to make our accessories. All of our oil bases and soaps are made from scratch and we do not bulk buy bases or use melt and pour soap products from soap suppliers.
DO YOU USE FAIRT RADE AND ORGANIC INGREDIENTS?
Yes! If you head to our "About Our Ingredients" page then you will see which ingredients are fair trade and/or organic
HOW DO YOU MAKE PRODUCTS WITHOUT SYNTHETIC INGREDIENTS OR UNNATURAL PRESERVATIVES?
We make everything fresh in small batches which ensures that you are getting a fresh concentrated product which will last longer because it hasn't been sitting on the shelf or in a warehouse for months or years. We use natural preservatives like beeswax and tallow with the addition of pure essential oils that are antifungal, antibacterial and antimicrobial to naturally preserve our salves and ensure no bacterial growth. We do not make products that use water. Even the most pure water when used in cosmetics requires the addition of emulsifiers and preservatives to blend oil and water together along with preventing rancidity, growth of bacteria and mold. And water is a cheap manufacturing process to make products more profitable but unfortunately dilutes them so much that they often no longer work very well. Have you ever applied a lotion to your skin and it disappears so quickly without even moisturizing it? Well that is because you're using a lotion that is so diluted with water and added synthetic emulsifiers that it is no longer beneficial. Gross!
I AM PREGNANT - WHICH PRODUCTS ARE SUITABLE FOR ME?
While our products are all natural and made with amazing ingredients, essential oils are very potent and there are contraindications when you are pregnant. It's important to talk to your physician about the products you're using too.
WHAT'S DIFFERENT ABOUT YOUR PRODUCTS?
We grow and forage a large portion of the herbs and plants that go into our base herbal oils and tinctures. We source the highest quality ingredients, and when we can (if available) we always buy fair trade and organic. We use the strictest cosmetic manufacturing practices to ensure that you are buying the highest quality grooming products in Canada. And we NEVER use cheap filler oils or artificial fragrances to increase profit margins on our products. We make concentrated products rich in beneficial plant oils, butters and powders, such as beard oils, healing salves and natural soaps, that are amazingly nourishing and jam-packed full of vitamins, minerals, and antioxidants. And remember, concentrated formulas such as ours means a little goes a long way!
WHAT'S IN YOUR PRODUCTS AND DO YOU TEST ON ANIMALS?
Our products do not contain: Parabens, Sulphates (SLS SLES), Synthetic Dye, Palm Oil, Mineral Oils, Petrolatum and are NOT Tested on Animals. We are a package reduced company which means that we limit the use of unnecessary packaging that is not biodegradable, recyclable or reusable.
HOW DO I KNOW IF I HAVE ALLERGIES TO YOUR PRODUCTS?
Please be aware of any skin allergies you may have before using our products. If you have a history of sensitivities or allergies, perform a skin test first.
I’M LOOKING FOR CUSTOMER SERVICE, OR I HAVE FEEDBACK TO GIVE.
Feel free to shoot us an email at firstname.lastname@example.org or visit or message us on facebook and instagram page to leave your question or feedback.
WHY SHOULD I USE BEARD OIL OR BALM
Many of the most common issues like dandruff, acne, ingrown hairs, and brittle dull looking facial hair are greatly reduced with the use of a quality beard care routine.
I HAVE A STORE OR BARBERSHOP!
Awesome!! We welcome wholesale enquiries, please email us some info about your store and why you would like to stock our products and we will contact you.
WHEN WILL MY ORDER SHIP?
Do you ship everyday?
Yes, Monday through Friday... We are a teeny company and many of our products are made in small batches, by hand, so we may not ship as fast as the large companies. Our in-house turnaround times are typically 2-3 business days (this does not include the postal transit time). If you're placing a rush order, write us a quick note at email@example.com before you checkout, and we'll do our best to meet your timeline.
PLEASE NOTE: We do not guarantee shipping times unless we correspond prior to the order being placed.
WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
Our products are made in small batches every two weeks or to order to ensure quality and freshness. Tallow and beeswax are natural preservatives so this is why we add them to our products. Our use of amber glass bottles protects the oils from light, which reduces the chance of the oils turning rancid quickly. Under normal storage conditions our beard oils will last up to 8 months, and our artisan soap bars will last over two years. Our beard balm and salves will last 10 - 12 months, and our moustache wax will last for as long as your moustache does!
Our products and the information on these pages are not intended to treat, cure, prevent, or diagnose any medical condition and are not a substitute for the medical advice of a trained physician.